Refund policy

Refund & Return Policy

At Cellskin Beirut, we take pride in delivering high-quality products and ensuring every order is carefully prepared before shipment.

Exchange Policy
Exchanges can be requested within 2 days of receiving your order. Requests made after this period may not be accepted.

To request an exchange, please contact us within 2 days of delivery:

📧 Email: mgmt@cellskinbeirut.com
📞 Phone: +961 81 141 115

Please include:
• Your order number
• A brief explanation
• Photos/videos if applicable

Refund Policy
Refunds are only applicable if:

• The item arrived damaged or defective due to an issue from our side

Refund requests that do not fall under this case will not be approved.

Conditions
• Items must be unused and in their original packaging
• All exchanges and refunds must be pre-approved by our support team
• Items sent back without prior approval will not be accepted

Refund Processing
Once the item is reviewed and approved by our team, the refund will be issued to the original payment method if applicable.

Please allow up to 10 business days for the refund to appear depending on your bank or payment provider.

Thank you for choosing Cellskin Beirut 💌